Legal
Refund & Cancellation Policy
This policy explains when payments to Univo Innovations can be refunded, how to cancel a digital subscription, and how we resolve billing errors.
Last updated: 12 August 2026
1. Custom software & consultancy services
- Project milestone payments are non-refundable once work on an agreed-upon sprint or milestone has commenced.
- If a client cancels a project before work begins, a full refund (minus payment processing fees) will be issued within 7–14 business days.
2. Digital subscriptions & SaaS products
- Users may cancel digital platform subscriptions at any time via account settings.
- Cancellations take effect at the end of the current billing cycle, and access remains active until the cycle ends.
3. Billing errors & disputes
- In the event of a verified double-charge or system billing error, a 100% refund will be processed back to the original payment method within 5–7 business days.
Direct all billing queries to univoservice@gmail.com.
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